IT Student Life & Enrollment (IT-SLE) provides technical support for all departments in the Division of Student Life & Enrollment. This site will explain how your computer and account is set up, what services come with your desktop computer, as well as other services we provide.
About Technology Support from IT-SLE
Restricted User Environment
Your account is a “restricted user” in our computer environment. This means we handle all software installations and most of the permissions to drives and folders. This enables us to ensure you have a secure and reliable computer that is regularly backed up and receives timely updates.
Software/Hardware Installations
Each of our computers comes with a standard set of software installed, so you should find most anything you might need as a staff computer user. If you need additional software or hardware, contact us — we assess all software to ensure that it is compatible and will work in our environment. We might already have a solution that meets your need, so please ask!
Inventory/Hardware Moves
We inventory and track most equipment so please contact us if you’d like to have computers or equipment moved. You will see that most equipment will have a bar code on it that we call an SA Tag. You may be asked for this number when you call our help desk to help us identify the equipment you need help with.
Technology Purchases
The Office of the Vice President requires technology purchases (hardware, software, accessories, contracts for IT services for third party enterprise applications, etc.) go through IT-SLE for all departments in the Division of Student Life & Enrollment. This allows for IT-SLE and the Vice President’s office to track technology purchases and identify trends to allow for appropriate budgeting and project planning in addition to ensuring support for these products. For hardware or accessories this includes but may not be limited to any equipment that has the ability to connect to a computer, includes data storage and/or the network (wired and wireless). We have a standard list of products that we purchase which allows for us to give reliable and consistent support to our users. Departments should contact IT-SLE prior to investigating software/hardware purchases so that we can help identify a solution that can be supported.
Department Authorizers
Your department has a designated authorizer that works as a liaison with IT-SLE for any requests that require permission. Permission requests might include access to systems, folders or software installations, purchases, for example. Your department authorizer is a good resource if you have a technology question or are not sure how to proceed with a request.
Printing
Printers will automatically be setup when you log in based on where the computer is located.
Accounts
Email Account
Your email account is provided by the university and uses the University NetID account. The username is your NetID and the password is the university wide NetID account password that you will set. It will be used for any university wide application such as email, HuskyCT, PeopleSoft, etc.
Computing Account
Your computer account is provided by IT-SLE. The username is your NetID but the account is NOT connected to your University NetID account so the password will be different. When you first set it up you can set the password to be the same but you will be required to change this password more often.
File Storage
Your PC
Your account and files can be accessed by logging into any Division of Student Life & Enrollment computer. When you log into a Student Life & Enrollment computer, the following files will be available no matter what machine you are on:
- Email files (These are saved on the email server by the University)
- The “Documents” folder
- Your Desktop shortcuts and files
- Your Edge Browser favorites
OneDrive
Microsoft OneDrive is a cloud file storage service included in UConn’s Microsoft 365 licensing. Students, faculty, and staff can use OneDrive by signing into Microsoft 365. With OneDrive, you can save, share, request, and edit files on any device with an internet connection. When you upload a file to OneDrive it is only accessible to you by default. You can choose to share files with others to collaborate or view.
You can access OneDrive on your university and personal computers/devices. You can also access OneDrive through a web browser without the need to install software.
More information on OneDrive can be found at What is OneDrive?
File Drives
The following drives will be available on all computers that you log into in Student Life & Enrollment. Here’s what they do:
- L:\ The Installed Packages L:\ drive is available for software to work correctly for departmental applications. It is not for employee use.
- O:\ The “Interdepartment” O:\ drive is used to share files for long-standing projects where employees from different departments need to share files with each other on a regular basis. An example includes the Judicial program between Residential Life and the Community Standards. These folders are created as requested. This drive is only available if the user has access to at least one folder on the drive.