1. About IT Student Life & Enrollment
  2. Customer Support

Customer Support

ITSL provides help desk and client support services for the Division of Student Life & Enrollment. This team offers direct customer support via phone or online requests. We manage computer workstation deployments on a regular schedule as well as custom technology equipment for conference rooms, A/V set-ups and mobile work solutions.

Manager

Raul Potenciano
Client Support Manager
raul.potenciano@uconn.edu

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Client Support

  • Help Desk Support Services
  • Ticket System for Request Tracking
  • Custom User Guides & Documentation
  • User Training

 

Computing Services and Integrations

  • Computer Workstation Equipment Purchasing
  • Computer Workstation Deployments
  • Office Technology Equipment Moves
  • Mobile Device Integration & Support
  • Conference Room Technology and A/V Setups
  • Printer, Scanner & Multi-function Device Connections
  • Remote Work Access Connections